Refund Policy

Last updated: June 15, 2024

1. Introduction

At The Future of Robotics, we strive to provide high-quality digital services and products that meet our customers' expectations. This Refund Policy is designed to clearly establish the conditions under which we offer refunds for our products and services, including online courses, webinars, premium subscriptions, and other digital content.

This policy applies to all purchases made through our website futuroderobotica.com. By making a purchase, you accept the terms of this policy.

2. General Conditions for Refunds

We offer refunds under the following conditions:

  • Guarantee period: For most of our digital products and services, we offer a satisfaction guarantee period of 14 calendar days from the date of purchase.
  • Eligible products: This policy applies to all our online courses, ebooks, recorded webinars, premium subscriptions, and other digital products, unless otherwise specified in the product description.
  • Valid reasons for requesting a refund: We consider the following reasons as valid for requesting a refund:
    • Persistent technical problems that prevent proper access to or use of the product, which could not be resolved by our support team.
    • Significant discrepancy between the product description and the actual content provided.
    • Dissatisfaction with the quality of the content, provided the request is made within the guarantee period and no more than 30% of the content has been consumed.

3. Specific Conditions by Product Type

3.1 Online Courses

For our online courses, the following specific conditions apply:

  • A full refund may be requested within 14 days of purchase, provided that no more than 30% of the course has been completed.
  • Once more than 30% of the course content has been accessed, a full refund will not be offered, but we may consider a partial refund on a case-by-case basis.
  • Courses purchased as part of a bundle or with a special discount may have different refund conditions, which will be specified at the time of purchase.

3.2 Webinars and Live Events

For webinars and live events, the following conditions apply:

  • A full refund can be requested up to 48 hours before the scheduled event.
  • No refunds are offered for cancellations within 48 hours of the event, but access can be transferred to another similar event or you can receive access to the recording.
  • If you cannot attend the live event due to unforeseen circumstances, we will provide access to the recording at no additional cost, when available.

3.3 Premium Subscriptions

For our premium subscriptions, the following conditions apply:

  • A full refund can be requested within the first 14 days of a new subscription.
  • Automatic renewals are not eligible for a refund once processed, so we recommend canceling the automatic renewal at least 24 hours before the renewal date if you do not wish to continue.
  • The refund will be made proportionally if part of the subscription period has already been used.

3.4 Downloadable Digital Products

For ebooks, reports, templates, and other downloadable digital products:

  • Due to the nature of these products, we generally do not offer refunds once the download has been made.
  • However, if you experience technical problems with the downloaded file or if the content significantly differs from the description, you may request a refund within 7 days of purchase.

4. Exclusions

We do not offer refunds in the following cases:

  • Requests made outside the specified guarantee period.
  • Products purchased through special promotions or sales clearly marked as "non-refundable".
  • Content that has been consumed entirely or in large part (more than 70%).
  • Access to private communities or groups once access has been provided.
  • Change of mind about the need for the product after purchase, without quality or functionality issues.
  • Incompatibility with devices or software that do not meet the technical requirements clearly specified before purchase.

5. Procedure for Requesting a Refund

To request a refund, follow these steps:

  1. Initial contact: Send an email to refunds@futuroderobotica.com with the subject "Refund Request - [Product Name]".
  2. Required information: In your request, include:
    • Your full name and email address used for the purchase
    • Purchase date
    • Order number or transaction ID (if available)
    • Product or service name
    • Detailed reason for requesting the refund
    • Any relevant evidence (screenshots of errors, correspondence with technical support, etc.)
  3. Confirmation: You will receive a confirmation of receipt of your request within 48 business hours.
  4. Review: Our team will review your request and may ask for additional information if necessary.
  5. Decision: We will notify you of our decision by email within 5 business days of receiving all necessary information.

6. Processing Refunds

If your refund request is approved:

  • The refund will be processed using the same payment method used for the original purchase, unless otherwise agreed.
  • Full refunds will include the total price paid for the product, including any applicable taxes.
  • Partial refunds will be calculated based on the use of the product or service and other relevant factors.
  • The processing time for the refund to appear in your account depends on your payment method:
    • Credit/debit cards: 5-10 business days
    • PayPal: 3-5 business days
    • Bank transfer: 7-14 business days

7. Alternatives to Refunds

In some cases, we may offer alternatives to a monetary refund, such as:

  • Credit for future products or services
  • Exchange for an alternative product or service of similar value
  • Extended or enhanced access to the product or service
  • Additional or personalized support to resolve specific issues

These alternatives will be offered at the discretion of The Future of Robotics and may be accepted or rejected by the customer.

8. Disputes and Resolution

If you are not satisfied with the resolution of your refund request:

  1. You may request an additional review by sending an email to support@futuroderobotica.com with the subject "Refund Appeal - [Request Number]".
  2. Your case will be reviewed by a different member of our team within 7 business days.
  3. If we still cannot reach a mutually satisfactory resolution, you may seek mediation through applicable consumer protection channels in your jurisdiction.

9. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will take effect immediately after posting on our website. Refunds will be processed according to the policy in effect at the time of purchase.

10. Contact

If you have any questions about our Refund Policy, please do not hesitate to contact us: